VapesPlus Return & Exchange Policy
At VapesPlus, we prioritize your satisfaction and strive to ensure that every product reaches you in perfect condition. However, if you encounter any issues, our return and exchange policy is here to help.
🔁 Refund Guidelines
Refunds are strictly processed to the original payment method used at the time of purchase.
No alternate account or method will be accepted for refund disbursement.
📅 7-Day Limited Warranty
We offer a 5-day warranty on most of our products, excluding certain hygiene-sensitive items due to potential reusability risks.
🚫 Non-Exchangeable/Non-Returnable Items:
E-liquids
Coils and Tanks
Batteries
If you’re buying in-store, please check these products before leaving. For online orders, if any of these items arrive damaged, you can request a return.
📦 Reporting Damages or Defects
If your product is damaged, faulty, or not working:
Contact us within 3 days of receiving it at vapesplus.site@gmail.com
Please include clear details of the issue and photos if possible.
The product must be returned in its original packaging with all accessories.
📍 Return Address:
VapesPlus Returns Department
“Lg 5 Vapes Plus AB Heights Plaza Opposite Shell Pump Airport Road Lahore Cantt”
Phone: 03004992435
⚠️ Shipping charges are non-refundable, and any return shipping costs are the responsibility of the customer unless otherwise agreed.
🔄 Exchange & Store Credit Conditions
If the product is working fine but you want to exchange it:
Let us know within 5 days of receiving your order.
We can offer store credit or exchange it with a product from the same category.
The product must be unused, undamaged, and in its original packaging.
No cash refunds will be given in this case.
🚫 When Returns or Exchanges Are Not Accepted
We cannot process returns or exchanges in the following situations:
Items have been altered, repaired, or handled by a third party.
Physical or intentional damage has occurred.
Product has been misused or operated against manufacturer instructions.
The returned product is damaged due to poor shipping practices by the customer.
Any item missing parts, accessories, or original packaging.
The product has been exposed to liquid damage, extreme temperatures, or mishandling.
Note: For sanitary reasons, tanks can only be returned or exchanged in cases of manufacturer defects, and only within 5 days.
⏳ Final Note
All returns and exchanges must meet the following:
Product remains in like-new condition.
All components and packaging are included.
Return is made within 5 days of the original delivery date.
Please email vapesplus.site@gmail.com to initiate your return or exchange process, and ensure full details of the issue are provided.
📍 Return Address:
VapesPlus Returns Department
Lg 5 Vapes Plus AB Heights Plaza Opposite Shell Pump Airport Road Lahore Cantt
Phone: 03004992435